Frequently asked questions (FAQ)

Our PAIDI warranty begins on the date of the invoice that you received from your dealer. PAIDI offers you an additional 3-year-guarantee extending the legal 2-year warranty for defective execution of each PAIDI product.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. It does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused or altered.

The supplements are subject to their own, less voluminous production methods and are therefore more expensive to manufacture and so relatively expensive in comparison to a complete play bed.

As there are many different conversion possibilities, please ask your local dealer for advice and corresponding offers.

The mattress must not be higher than 15 cm. This serves the purpose of your child's safety – especially in the case of loft beds. If a higher mattress is used, the distance to the top edge of the fall protection is too small and the risk of falling out greater.

For this reason the DIN norm specifies a maximum mattress height of 15 cm for this type of bed.

Unfortunately it is not possible to give a general rule concerning the right time to change from the baby side of the mattress to the child side.

As you will know, the background to the possibility of turning the mattress over is the development of the bone structure, particularly the spinal column. In the first few months of the baby's life the bone structure is still relatively soft and malleable, so that during this time the baby should sleep on a surface that is rather soft and elastic. Only after this phase is over is the firmer child side recommended.

It is therefore best to discuss the correct time to turn the mattress over with your paediatrician during a health-screening examination in order that you can be completely sure.

As we manufacture our products at different factories and our suppliers are also international, we cannot inform you with 100% certainty whether all parts are manufactured in Germany. However, what we can promise you is that the chipboards and surfaces are produced in Germany or Austria and our end products do of course comply with German and European DIN and safety norms.

Please contact your local dealer, who will be pleased to provide you with individual advice and can inform you of the prices.

The discount campaigns are exclusively campaigns run by the trade which are neither initiated nor supported by Paidi.

We are therefore not able to provide you with any information concerning when and where a discount campaign will be held with our articles. As a rule these campaigns are announced extensively in prospectuses and the press, so that consumers located close to the shop concerned are well informed.

If you wish you can enquire in your local specialist shops.

As a rule we have a delivery time for our products of 5 - 6 weeks in europe. To this has to be added the processing and delivery time of the specialist shop.

Due to the large number of different types of products we regret that we are not able to store them in our warehouse and always produce them after the receipt of an order, which is why it is not possible to reduce the delivery time.

For information on the total delivery time please ask directly at your local furniture specialist or shop specialising in baby articles.

Our products can only be ordered from a PAIDI stockist.

Furniture retailers and shops specialising in articles for babies near you can be displayed on our homepage www.paidi.de -> DEALERS by entering your country and postcode.

Our products are only available from specialist shops.

Our children's beds can withstand a load of up to 30 kg. We regret that we cannot offer a guarantee for higher loads. An adult should not therefore sit on the children's bed – not even if it has been converted into a junior bed. The children's beds are designed exclusively for use by small children.

According to the DIN norm, loft beds are only recommended for children from the age of 6 years and up. However, we know from most of our customers that the loft beds are used from an age of approximately 3 years - for safety reasons possibly in conjunction with additional fall protection.

In the final analysis all customers have to decide for themselves when their child is able to sleep in a loft bed, as this depends of course on the child's development and habits.

Our beds can also be used by adults without any problems.

All beds are tested with respect to a load per unit of 120 kg – so that you can also use this bed for sleeping in. You can use the ladder to a static load of 100 kg.

Our loft bed swings have been tested for loads up to 50 kg – we are therefore not able to provide a guarantee for greater loads. Adults should not swing on them.

Natural wood - whether in the form of veneer as in the Fleximo case furniture for example, or solid wood as found in the Fleximo beds - is always subject to a certain process of subsequent darkening. This is reinforced by direct sunlight and unfortunately cannot be avoided.

Although items of furniture bought at a later date will also become darker subsequently and will largely match the existing furniture after a certain time, it is nevertheless not possible to entirely rule out small differences in the colour and structure. However, as a rule these are not considered to be significant.

Nevertheless, you should always try to avoid direct sunlight on your real wood furniture.

Due to the production methods used it is possible that your new furniture will initially give off a certain smell. However, this is completely harmless to the health and usually disappears very quickly. Here intensive ventilation helps during the initial period, possibly with the drawers and doors open if necessary.

In the case of recently decorated rooms it is possible that smells are given off not only by the new furniture, but also by the floor, wall or ceiling.

We can allay your fears with respect to the luminescent paint. Of course we do not use any materials whatsoever which are harmful to the health or radioactive. In this case we use a special paint whose ability to continue glowing is based on the principle of luminescence. This fulfils the strict requirements of EN norm 71, which is also applicable to the safety of children's toys (resistance to saliva).

The paints and protective balsam used by PAIDI fulfil the strict requirements of norms EN 71-3 and DIN 53160. As a result the surfaces are completely harmless to the health, even if your child sucks or bites into them.

The fibreboards used in our veneered furniture comply with emission class 1. Here the formaldehyde content is very low and well below the legally prescribed limit of 0.1 ppm. However, even here it is not possible to describe the products as being completely free of formaldehyde.

There is no such thing as a completely formaldehyde-FREE environment. Formaldehyde is a metabolite which can be detected - in small quantities - even in solid wood.

We regret very much that you are not satisfied with our furniture.
Please contact the dealer where you purchased the item of furniture. They will handle the complaint for you and will contact our customer service department.

We have almost all fittings for our children's bed models produced during the last 10 years in stock.